What the CTO of Reed Business Information said..

“They understand that process is a tool to be used appropriately to ensure a project succeeds. It is not a bureaucratic barrier to hide behind.

This approach allows them to fit in with the culture of the organisation they are assigned to, and to all intents and purposes become a trusted member of that organisation for the duration of the assignment.”

(Dan Olley is currently EVP Product Development & CTO at Elsevier)